Gelato - production on demand for global creators  Reviews

Hi Rome,

Thank you for taking the time to share your experience with Gelato! We're glad to hear that our team solved this issue in the end, and hear you on the feedback regarding the time taken - we've noted this and will work to ensure we can provide fast, high quality answers moving forward.

We appreciate your feedback as it allows us the opportunity to improve, and look forward to continuing to support you in your journey.

Kind regards,
Kyle
Head of Customer Service

Hi there,

We're sorry to hear that you are being charged for a subscription. We never charged for a cancelled subscription, but I suspect there may be a "second" account which is active. We'll be happy to investigate and solve this for you, as well as provide a refund as needed!

We are currently unable to identify you, so have reached out via Trustpilot to gather further details so we can investigate what occurred. If you could kindly reach out to us via apifeedback@gelato.com with your full name, and any emails you have, we will be happy to assist and ensure a fast resolution.

Best regards,
Kyle
Head of Customer Service

Hello,

Thanks for your feedback! We're glad you find our platform great, organized, and easy to use. If you have any questions or need assistance, feel free to reach out. We're here to ensure your experience remains top-notch!

Best regards,
Bart
Gelato Support Team

Hi there,

Thanks for sharing your overall experience with Gelato, and our integration with Etsy! It's great that you are finding value in our advanced features. We constantly strive to improve both our core and subscription features, so keep an eye out for many improvements that will soon be arriving.

Kind regards,
Kyle

Dear Brett,

Thank you for your glowing review and for highlighting our fast shipping, quality products, and excellent customer service. We're thrilled to hear that you appreciate our personalization feature, pricing, and meticulous selection of print production partners. While our product catalog may not be the largest, we prioritize quality over quantity to ensure customer satisfaction. We are still expanding our product offer. We're delighted that you find our wall art selection and Bella Canvas color range satisfactory. If you ever need further assistance or have any questions, please don't hesitate to reach out.

Best regards,

Michal
Gelato Support Team

Beste Menno,

We bieden onze oprechte verontschuldigingen aan voor de teleurstellende ervaring die je hebt gehad met Gelato. Het spijt ons ten zeerste dat je problemen hebt ondervonden met de verzendkosten en de personalisatietool, evenals met het gebrek aan updates en oplossingen voor je ticket. Dit voldoet niet aan de servicestandaard die we streven te bieden. We hebben contact met je opgenomen via e-mail om deze kwestie aan te pakken en een passende oplossing te bieden. We waarderen je geduld en begrip terwijl we eraan werken om onze processen te verbeteren en soortgelijke incidenten in de toekomst te voorkomen. Nogmaals onze excuses voor het ongemak.

Met vriendelijke groet,

Michal
Gelato Support Team

Hi Sandi,

Thank you for taking the time to share your experience with us. We're delighted to hear that you are satisfied with our service and that the order process, processing time, and product quality met your expectations. Your feedback is greatly appreciated, and we're here to ensure that your future experiences continue to be positive. If you need any assistance in the future, please don't hesitate to reach out. Thanks again for choosing Gelato!

Best regards,

Michal
Gelato Support Team

Hello George,

Thank you for sharing your feedback! It's great to hear that you find our platform user-friendly and straightforward. Providing a space for your creative outlet is important to us, and we're glad to be able to offer a platform that supports that. If you ever have any questions or need assistance navigating our platform, please don't hesitate to reach out. We're here to help you make the most of your experience.

Best regards,
Bart
Gelato Support Team

Hi Chloé,

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our service to be great, and we're glad you appreciate our products and customization options. Your feedback is valuable to us, and we're committed to maintaining the quality of our service. If you ever need any assistance or have further questions, please don't hesitate to reach out. We look forward to serving you again in the future.

Kind regards,

Michal
Gelato Support Team

Hello,

Thank you for sharing your positive experience with Gelato! We're thrilled to hear that you find our platform easy to use and that integration with stores has been seamless for you. We're glad to be a part of helping showcase your daughter's lovely designs to the world.

Thank you for choosing Gelato,
Bart
Gelato Support Team

Hello,

We're thrilled to hear that you're impressed with the quality of our products, the speed of our service, and the features we offer. Our team works hard to ensure a smooth experience for our users, and it's wonderful to know that you appreciate our quick responses and personalized assistance. Thank you for choosing Gelato, and please don't hesitate to reach out if you have any questions or need further assistance.

Best regards,
Bart
Gelato Support Team

Hi Lasse,

Thank you for taking the time to share your feedback with us! We're delighted to hear that you find our website user-friendly and easy to navigate. It's wonderful to know that our YouTube videos have been helpful in providing guidance. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure your experience remains smooth and enjoyable.

Best regards,

Michal
Gelato Support Team

Hello Zach,

It's fantastic to hear about your positive experience with Gelato! We're thrilled that you found our platform and had such a great start with designing and wearing your own creations. If you ever need assistance or have more designs to share with your friends, we're here to help make it happen!

Best regards,
Bart
Gelato Support Team

Hi Deborah,

Thank you for taking the time to share your positive experience with Gelato! We're delighted to hear that Christine provided you with excellent customer service and helped you navigate product expansion and variant linking effectively. Providing clear guidance and support is a top priority for us, and we're glad that Christine could assist you with your questions. We'll be sure to pass on your kind words to her. If you have any more questions or need further assistance in the future, don't hesitate to reach out. We're here to help!

Best regards,

Michal
Gelato Support Team

Hi Cristian,

We're sorry to hear about the challenges you've had with our chat support system. Your feedback is important, and we appreciate you bringing this to our attention.

It's disappointing to hear that our chatbot has caused delays in connecting you with a real person. We understand the frustration this can cause and want to ensure you get the assistance you need promptly.

We're actively working to improve our support experience, and your feedback will help us address these issues effectively. If you're open to it, we'd like to learn more about your experience to better understand and resolve the situation. Please reach out to us at apifeedback@gelato.com so we can discuss this further.

Best regards,
Bart
Gelato Support Team

Hi Elizabeth,

Thank you for taking the time to share your experience with Gelato! We're glad to hear that you found our step-by-step tutorials helpful and straightforward. Simplifying the process of creating an online store is one of our primary goals, and we're delighted that you appreciate it. If you ever have any questions or need further assistance, please feel free to reach out to us. We appreciate your feedback and look forward to continuing to support you in your online journey.

Best regards,

Michal
Gelato Support Team

Hello Tracy,

We appreciate your kind words! It's great to hear that our pricing, user-friendly interface, and customer service have met your expectations. If you ever need assistance or have any questions, feel free to reach out to us.

Best regards,
Bart
Gelato Support Team

Hello,

Thank you for sharing your feedback! We're glad to hear that Gelato has been easy to use and that you've found our interface beautiful and simple. Delivering high-quality prints for your customers is our priority, and we're pleased to have met your expectations. If you ever need assistance, don't hesitate to reach out.

We're here to help,
Bart
Gelato Support Team

Hello,

Thank you for your glowing review and for choosing Gelato as your preferred print-on-demand partner. We're happy to hear that you found our platform to be the most user-friendly among the top POD companies. We understand the importance of a seamless user experience and are delighted that you've had a positive one with us. Rest assured, we're committed to providing you with exceptional service. If you ever need further assistance or have any questions, please feel free to reach out.

Best regards,

Michal
Gelato Support Team

Hello Suzanne,

Thanks for sharing your experience! It's fantastic to hear that you found working with artwork on our platform straightforward. Making things easy for our users is a top priority for us. If you have any questions or need further assistance with anything else, don't hesitate to give us a shout. We're here to support you every step of the way!

Best regards,
Bart
Gelato Support Team