United Airlines Reviews

My husband and I decided to fly on United for our honeymoon in Cape Town. We were suppose to depart from Vancouver, fly to Toronto, transfer to Newark, and then complete our lengthy flight to Cape Town. Unfortunaly due to a snow storm in Toronto our flight was delayed to Newark and we ended up missing our connection to Cape Town. When we arrived in Newark, we were exhausted and panicked that we had missed our connection. We headed over to the “customer service kiosks” and tried to complete United’s virtual customer service process to get rebooked on a new flight to Cape Town.

Please give Miss Leslie a raise, immediately! Leslie exemplified that old school customer service, like what people expect to receive by walking into a Nordstrom or onto a Delta flight (in the past). I met Leslie on an early morning flight UA6087 on 10/01/23 leaving LGA to IAD (Washington D.C) and was so impressed by her professionalism; speech, smile and serious attention to detail. These days, flight attendants can be seen snickering or taking their job for a joke (making corny jokes over the loud speaker, etc.) when flying is actually a serious matter! On behalf of us all on the flight that morning Miss Leslie, THANK YOU!

After Covid, we hated flying! Nothing but bad experience. I almost gave up hope. But... on Sep 7th, 2023, my family (2 adults, 2 girls 7 years old) had to fly back to Germany from Tucson AZ. They checked in, my grandkids were upset to leave me. The friendly man behind the counter (sorry don't know his name) must have seen it. We were sitting and hugging when he came and asked for my ID. He took it and went behind the counter. After a few minutes he came back and gave me a visitor pass then I could go with them to the gate and had 90 more minutes with my grandkids. It meant so much to them and me. After this, it continued to be like this. The people in the security department were just as nice. Making the whole experience so personal and friendly. Maybe there is hope that we can get back to the world we had before Covid?!! Thank you so much!

I usually only see negative reviews for airlines specifically when people are furious. I am providing a good review in hopes that airlines will really start to consider customer service and the reliability of the flights that the consumers are purchasing. The United employee the morning of my flight was extremely helpful, organized, and clear. She arrived 30 min before everyone else (3 AM) and still helped everyone get in the proper place before TSA or check-in opened. I promptly made it through security and the flight took off on time and as planned. The flight attendants were spectacular and the pilot clearly communicated with updates throughout the flight. Extremely happy with my experience, thank you.

My daughter had a flight from Indianapolis to Washington to New York/Newark to Ireland. We did not know Newark was a separate airport. On the day of the flight we made numerous frantic phone calls, but the individuals did not speak English and I could not understand them. We called another United Airlines number and Laura answered the phone. She took time to explain to us that Newark is a separate airport and my daughter would have to take a shuttle bus, cab or Uber to get to Newark New Jersey. Laura gave us the phone number of the shuttle service. However, it closes at 5.

On March 5, 2024 me and my wife we purchased a round trip tickets to fly to Colombia for two weeks, our vacation, first in Calgary the plane stayed for over an hour with all the passengers inside the plane because there was a small problem with the engine and of course a cup of water was enough, and on our way back to Canada a really bad experience happened to us in Colombia.

On our flight from Incheon Airport, Korea to San Francisco, we experienced a most embarrassing and humiliating experience when a flight attendant of United Airlines racially discriminated me and my wife after we had requested our breakfast be replaced with something else because it was too hard for us to eat it. The attendant made racially discriminating statements saying she was American and that Americans ate breakfast a certain way. Well we are Americans too and she treated us like we were of some inferior race. She obviously based her statement on our looks and our skin.

Flight UAL108 on April 16th delayed 3 hours from IAD to Munich. 1st engine alert so they returned to gate at 6 pm then every 30 minutes they kept lying about departing soon! Pathetic customer service and communication! Plane is Hot, NO air conditioning. United Airlines is going down! It’s really unbelievable! Many passengers will miss connections from Munich.

I have been a United customer for many years exceeding 1 million miles. The service on the flight Newark to Frankfurt, April 8 2024, in business class was atrocious, as was the meal quality. The flight attendants were dismissive, unprofessional, unhelpful, unfriendly.

On Monday, April 8th, Flight LAX to Austin, Texas, the following happened. As soon as the plane had gained altitude, I had a restroom emergency. The light for the lavatory was green, but the seatbelt sign was on. I approached the flight attendant at the front of the plane in the first-class area. With good manners, I asked for help. Her reply was very rude, telling me to go back to my seat. The moment I got back to my seat, the seatbelt light was off, so I went back to the front. I told her the sign was off and needed the restroom. Her answer was, "yo no hablo Español" (I don't speak Spanish). I said to her that I was talking to her in English. Keeping with her rude behavior, told me to go back to my seat.